Terms of Service

These terms are an agreement between you and Vivek Yadav, an individual developer based in Lucknow, Uttar Pradesh, India ("Vivrox", "we", "us"). They cover the Vivrox app, the website vivrox.com and our related services (together, "Vivrox"). By creating an account or using Vivrox, you agree to them. Please also read our Privacy Policy, Consumer Health Data Privacy Policy and Community Guidelines, which are part of these terms.

Key points

• You must be 18 or older.
• Vivrox is not medical advice. Check with a doctor before starting a new exercise or diet program.
• Subscriptions renew automatically through the app store you bought from (Google Play today) until you cancel there. Deleting your account does not cancel your subscription.
• Coins (gold and silver) are earned in the app, have no cash value, and can't be bought, sold or transferred.
• You own what you post. You give us a licence to show it as you choose.

1. Who can use Vivrox #

• You must be at least 18 years old and able to form a binding contract.
• One account per person. Your account is personal: don't share it or let others use it.
• Give accurate information, especially your date of birth, height and weight, because your targets are calculated from them.
• You may not use Vivrox if we have banned you before, or if the law where you live forbids it.

2. Your account #

• Keep your password and email account secure. You are responsible for activity on your account. Tell us at support@vivrox.com if you think someone else has used it.
• Your @username can be changed during the first 7 days after you set it, then it is fixed. We may change a username that breaks our Community Guidelines or someone else's rights.
• You can delete your account at any time (see section 12).

3. Health and safety #

Vivrox is not medical advice and is not a medical device. The workouts, yoga sessions, food targets, plans, habits and other content are general fitness information. They are not a diagnosis or treatment, and they don't replace a doctor, dietitian or physiotherapist.

• Talk to a doctor before you start a new exercise, yoga or nutrition program, especially if you are pregnant or recently gave birth, have a heart condition, high blood pressure, diabetes, an injury, an eating disorder or any other health condition, or take medication.
• Stop at once and get medical help if you feel chest pain, faintness, dizziness, unusual shortness of breath, or sharp pain.
• Calorie and protein targets are estimates from formulas. Food data, including from our database, other users and Open Food Facts, may be incomplete or wrong. Check labels if you have allergies.
• Data from Health Connect, Apple Health or other apps and devices may be inaccurate.
• Exercise has risks. Use good form, choose safe weights, use safe equipment and a safe space, and work within your limits. You take part at your own risk, to the extent the law allows.
• Vivrox is not for emergencies. In an emergency, call your local emergency number.

4. Subscriptions, trials and billing #

Plans. Vivrox is a paid app with a free trial. Plans, prices and lengths are shown in the app before you buy. Prices include tax where the store includes it (in the US, the store adds sales tax at checkout).

Billing through the store. You buy and manage your subscription through the app store you bought from (Google Play today). The store charges you, under its own terms, and handles your payment details. We never see your card details.

Free trial. New subscribers get a 14-day free trial, one per store account. The store needs a payment method to start it. If you don't cancel at least 24 hours before the trial ends, it converts into the paid plan you picked and you are charged. We remind you in the app about 2 days before it ends.

Automatic renewal. Every plan renews automatically for the same length at the then-current price until you cancel. The store charges you within 24 hours before each period ends.

Cancelling. Cancel at any time in your store's subscription settings (on Google Play: Play Store > Profile > Payments and subscriptions > Subscriptions, or play.google.com/store/account/subscriptions). You keep access until the end of the period you paid for. Deleting the app or your Vivrox account does not cancel your subscription.

Price changes. We may change prices. The store tells you in advance as its rules require, and where the law or the store requires it, you must agree before a higher price applies. You can cancel before it takes effect.

Founding members. The first 1,000 subscribers whose first payment succeeds keep their price while their subscription stays active without a gap, plus the benefits described in the app. If the subscription ends, the price lock ends; the Founding Member badge and number stay.

Changing plans. A change to a different plan length takes effect at the next renewal.

Refunds #

• Within 48 hours of a Google Play purchase, you can ask Google for a refund directly through Google Play. Google decides these requests.
• After that, payments are non-refundable, including for partly used periods, unless the problem was our fault: for example, you were charged because of an error on our side, or a paid feature you rely on did not work for a significant time and we could not fix it. Email support@vivrox.com from your account email with your order number and we will review it.
• When the iPhone app is available, refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
• Nothing here limits your legal rights. If you are a consumer in the EU, UK or another country whose law gives you a right to withdraw or to a refund that can't be waived, that right still applies.

5. Coins, badges and rewards #

Vivrox has two kinds of coins, gold and silver, plus badges, streak freezes and avatar frames ("rewards").

• Earned only. You earn coins by using Vivrox (for example daily check-ins, badges and referrals) and in challenges. Coins can't be bought with money, sold, sent to other people, exchanged for money or anything outside Vivrox, or cashed out.
• No cash value. Coins and rewards are not money, property or a financial product. You get a limited, personal, revocable licence to use them in Vivrox. They are not refunded on any account closure.
• What you can spend them on is shown in the app: today, streak freezes, avatar frames, challenge stakes (silver), and, with a paid subscription, up to 2 extra weeks of Vivrox a year (gold only). Silver can never be used for weeks of Vivrox.
• Changes. We may change how coins are earned and spent, their prices and the rewards on offer, or end the coin program, with reasonable notice in the app. Frames you bought stay yours while your account and the frames feature exist.
• Fair play. We may remove coins or rewards earned through bugs, cheating, fake activity, multiple accounts or abusing referrals, and may close accounts that do this.
• Deletion. Coins and rewards end when your account is deleted.

6. Challenges and stakes #

• Challenges are friendly competitions between members. You can join with a stake of silver coins only. Stakes never involve money, and winnings are silver, which has no cash value and can't buy Vivrox.
• The challenge rules are shown in the app: how the pot is shared, the 80% line, when results are final and when a stake comes back. Results are calculated by our servers and are final once settled, except where we correct an error or remove a cheating entry.
• Activity imported from Health Connect or Apple Health does not count in staked challenges.
• Challenge creators are responsible for the name and description they write, which must follow our Community Guidelines.

7. Your content #

"Your content" means what you post or send: posts, photos, recipes, challenge names, your bio, feedback, and foods or recipes you send through "Share with Vivrox".

• You own your content. You confirm you have the right to share it, and that it follows these terms and our Community Guidelines.
• Your licence to us. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, re-encode, display and distribute your content, only to run Vivrox and show it to the audience you choose. This licence ends when you delete the content or your account, except for copies other people already saved to their own account (for example a recipe or habit they added) and backups until they are overwritten.
• Share with Vivrox. When you send us a food or recipe and we publish it, you give us a perpetual, worldwide, royalty-free licence to edit, publish and keep it in our food catalog for all users, credited to you while your account exists (unless you turn credit off) and to "Vivrox community" after.
• Feedback. You let us use ideas and feedback you send without owing you anything.
• We may remove or hide content that breaks these terms or the law, as described in the Community Guidelines.

8. Community rules and acceptable use #

Follow our Community Guidelines. In addition, you must not:

• break the law, or infringe anyone's intellectual property or privacy
• harass, threaten or impersonate anyone
• cheat: fake activity, coin farming, multiple accounts or exploiting bugs
• scrape, copy or resell Vivrox content or data, or use bots or automated access
• reverse engineer, interfere with or try to get around the security of Vivrox, except where the law allows
• upload malware or anything harmful
• use Vivrox to advertise or sell without our permission

9. Our content and intellectual property #

Vivrox, its name, logo, design, software, exercise and yoga content, videos, images, plans and food database (except content owned by users or third parties) belong to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app for your own non-commercial use, under these terms and the store's terms. Food data from Open Food Facts is available under the Open Database License.

Copyright complaints. If you think content on Vivrox infringes your copyright, email support@vivrox.com with your contact details, the content and where it is, proof of your rights, and a statement that you believe in good faith the use is not authorized. We will remove infringing content and act against repeat infringers.

10. Third-party services #

Vivrox works with services we don't control, such as Google Play, Health Connect, Google Sign-In and Open Food Facts (and Apple's services when the iPhone app is available). Their own terms apply to your use of them, and we are not responsible for them.

App store terms. If you got the app from Google Play, Google's terms also apply. If there is a conflict on how the store works, the store's terms win.

11. Changes to Vivrox and to these terms #

We improve Vivrox all the time and may add, change or remove features. If we remove a major paid feature, we will tell you in advance.

We may update these terms. If a change is material, we will tell you in the app or by email at least 30 days before it takes effect, unless it is needed sooner for legal or safety reasons. If you don't agree, you can stop using Vivrox and delete your account before it takes effect; continuing after that means you accept it.

12. Ending these terms #

• You can stop at any time by deleting your account in Settings > Delete account (see Delete your account). Cancel your subscription in the store too.
• We may suspend or close your account, or limit features such as posting, if you seriously or repeatedly break these terms or the Community Guidelines, if the law requires it, or to protect others. Where reasonable, we will tell you why and how to appeal. If we close your account without a good reason under these terms, we will refund the unused part of a prepaid subscription where we can.
• Sections 3, 5 (no cash value), 7 (licences that continue), 9, 13, 14, 15 and 16 continue after these terms end.

13. Disclaimers #

Vivrox is provided "as is" and "as available". To the extent the law allows, we make no promises that it will be uninterrupted, error-free or meet your goals, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Results from fitness and nutrition programs vary from person to person.

Some countries do not allow these exclusions. If you are a consumer, you keep the rights your local consumer law gives you, which these terms do not limit.

14. Limits on our liability #

To the extent the law allows:

• We are not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill.
• Our total liability for all claims about Vivrox is limited to the greater of the amount you paid us for Vivrox in the 12 months before the claim, or USD 50.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or any liability that can't be limited by law. If you are a consumer in the EU or UK, we are responsible for foreseeable loss caused by our breach of these terms or our failure to use reasonable care.

15. Indemnity #

If you use Vivrox in breach of these terms or the law, or your content infringes someone's rights, you agree to cover our reasonable costs from resulting claims, to the extent the law allows. This does not apply to consumers where local law forbids it.

16. Governing law and disputes #

These terms are governed by the laws of India, and disputes go to the courts at Lucknow, Uttar Pradesh, India, unless the law of the country where you live as a consumer gives you the right to bring a claim at home or to the protection of its mandatory rules. Before starting a claim, please email support@vivrox.com so we can try to solve it informally within 30 days.

The Vivrox app is not currently offered in the European Economic Area, the United Kingdom or Switzerland. If you use Vivrox there anyway, as a consumer, the protections in these terms for EU and UK consumers still apply, and EU consumers can also use their local consumer dispute bodies.

17. General #

• These terms, with the policies they mention, are the whole agreement between you and us about Vivrox.
• If any part is found unenforceable, the rest stays in force.
• If we don't enforce a right at once, we have not given it up.
• We may transfer these terms to a company that takes over Vivrox; your rights stay the same. You can't transfer yours.
• We send notices in the app or to your account email.

18. Contact #

Vivek Yadav, Lucknow, Uttar Pradesh, India Email: support@vivrox.com