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FAQ

Questions,answered.

Short, straight answers about the app, your plan, your data and your account.

Updated

01 4 questions

Getting started

What is Vivrox?

Vivrox is one app for strength training, yoga, food logging and habits. Each part feeds the others: a workout, a yoga session, a logged meal or a finished habit all count toward one daily streak. You can also add friends, share posts and join challenges.

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Which phones does Vivrox work on?

Android phones today, from Android 8 (API level 26) and up. An iPhone app is planned but not available yet.

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Who can use Vivrox?

Adults 18 and over. Vivrox is not medical advice: check with a doctor before starting a new exercise or nutrition program.

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Which countries is Vivrox available in?

Vivrox is launching on Google Play with local prices in India, the US, the UK, the EU, the Gulf and parts of Southeast Asia, and is available in English.

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02 3 questions

Plans and billing

How much does it cost?

Vivrox has one plan with everything included, billed monthly or for 3, 6 or 12 months. Longer plans cost less per month. Prices depend on your country and are shown in the app before you subscribe.

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Is there a free trial?

Yes. Every plan starts with a 14-day free trial. Google Play asks for a payment method to start it. Cancel at least 24 hours before the trial ends and you won't be charged; we remind you about 2 days before it ends.

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How do I cancel?

In Google Play: Play Store > Profile > Payments and subscriptions > Subscriptions > Vivrox > Cancel. You keep access until the end of the period you paid for. Deleting the app or your account does not cancel the subscription.

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03 3 questions

Using Vivrox

Does Vivrox work offline?

Yes. Logging workouts, yoga, food and habits works without a connection, and everything syncs when you're back online. Friends, posts, challenges and subscriptions need a connection.

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Does Vivrox work with Health Connect?

Yes. With your permission, Vivrox reads steps, sleep, weight and workouts from other apps, and writes your Vivrox workouts, yoga, meals, water and weigh-ins to Health Connect. Steps and sleep can fill your habits automatically. You choose each permission and can turn them off any time. Apple Health support will come with the iPhone app.

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What are gold and silver coins?

Coins you earn by staying active: daily check-ins, badges and invites. Spend them on streak freezes and avatar frames, use silver as stakes in friendly challenges, and with a paid subscription, turn gold into up to 2 extra weeks of Vivrox a year. Coins can't be bought, sold or cashed out.

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04 2 questions

Privacy

Is my health data safe?

We use your health data only to run Vivrox for you. We never sell it and never use it for ads (Vivrox has no ads). Data is encrypted in transit and at rest, and the offline copy on your phone is encrypted too. Read our Consumer Health Data Privacy Policy for details.

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Who can see what I log?

Nobody, unless you choose to share it. Your workouts, meals, weight and habits are private. Posts go only to the audience you pick (Friends or Everyone), and challenge members see only your progress in that challenge.

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05 2 questions

Account and help

Can I export or delete my data?

Yes, both are free. Settings > Your data > Export my data gives you a ZIP with spreadsheets and a full copy. Settings > Delete account permanently deletes your account and the data in it; a few records are kept for a limited time (for example backups for up to 7 days and purchase records for tax), as the Delete your account page explains. No app? The same page shows how.

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How do I contact you?

Email support@vivrox.com, or use Settings > Help in the app to read the FAQ, contact us or report a problem.

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Still need help?

Write to us and a person replies. Include your Vivrox email if it's about your account.

Ready for day one?

Vivrox is coming soon to Google Play. Your streak starts the day it lands.

Coming soon onGoogle Play

Coming soon to iPhone.