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Delete your Vivrox account

How to delete your Vivrox account and data, in the app or by email, what is deleted, and what is kept and for how long.

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On this page
  1. 01Option 1: In the app
  2. 02Option 2: Without the app
  3. 03What is deleted
  4. 04What is kept, and for how long
  5. 05Questions

This page explains how to delete your account in the Vivrox app by Vivek Yadav, and all the data in it, with or without the app.

Before you delete

  • Cancel your subscription first. Your subscription is billed by the app store you bought from (Google Play today). Deleting your account does not stop billing. On Google Play: Play Store > Profile > Payments and subscriptions > Subscriptions > Vivrox > Cancel, or go to play.google.com/store/account/subscriptions (opens in a new tab).
  • Want a copy? Settings > Your data > Export my data gives you a ZIP of everything. You can't get it back after deletion.
  • Deletion is permanent and can't be undone.

Option 1: In the app

  1. Open Vivrox and go to Me, then Settings.
  2. Tap Delete account at the bottom.
  3. Read the message and tap Delete account to confirm.

Your account is deleted straight away and you are signed out.

You can also go to Settings > Your data > Health data > Withdraw consent, which deletes your account in the same way.

Option 2: Without the app

If you no longer have the app:

  1. Email support@vivrox.com from the email address you use for Vivrox, with the subject "Delete my account".
  2. We reply with a short code or link to confirm it's you. We can't delete an account without checking that the request comes from its owner.
  3. Once confirmed, a person on our team deletes your account within 7 days (usually the same day) and emails you when it's done.

If you signed in with Google, write from that Google email address. If you no longer have access to that email, tell us and we'll explain other ways to prove the account is yours.

What is deleted

Everything linked to your account, at once:

  • your sign-in (email and password, or Google sign-in link) and profile: name, @username, photo, bio, date of birth, gender, height, weight, goals
  • workouts, yoga sessions, plans, custom exercises
  • meals, foods, recipes, saved meals and targets
  • habits and check-ins, weigh-ins and body measurements
  • data imported from Health Connect
  • posts and their photos, likes, friends, friend requests and blocks
  • your challenge entries, coins (gold and silver), badges, streaks, frames and rewards
  • push notification tokens, feedback and pending food submissions
  • the encrypted offline copy on the phone you deleted from

In the app, this happens immediately: your data is removed from our database in one step and you are signed out everywhere. Right after, we ask our service providers to delete their copies: your sign-in at our login provider, and the records at our analytics and subscription providers. If one of them is unavailable, we retry every day until it is done, usually within a day.

What is kept, and for how long

What Why How long
A record that your sign-in was deleted (no profile or health data) So an old login can't recreate your account 2 days, or until our sign-in provider confirms deletion
Database backups Disaster recovery Overwritten within 7 days
Security log entries (sign-ins, IP address) Security and fraud prevention Up to 1 year
Server logs (your user ID, no email or health data) Running and securing the service Up to 30 days
Crash reports and app usage events (linked to a random user ID, no health data) Held for us by our crash reporting and app analytics providers Until deleted at our request, or 90 days for crash reports, 12 months for app analytics at most
Reports about one of your posts, with a copy of the reported text, not linked to your account Moderation records 1 year after the decision
Records of staff actions on your account Accountability and legal claims 2 years
Purchase records (held by Google Play and our subscription management provider) Tax, accounting and refunds As the law requires, up to 8 years
Foods and recipes you shared that we published They are part of the public food catalog Kept, credited to "Vivrox community", no link to you
Copies other people saved to their own account (for example a recipe or habit from your post) They belong to that person's account now Until they delete them

Data you wrote to Health Connect stays in Health Connect, which you control. Remove it in Health Connect if you want.

Questions

Email support@vivrox.com. Read more in our Privacy Policy.